This policy explains how Raptor VPS handles personal information when you visit our website, create an account, place an order, or contact support.
Information we collect
We collect account information such as your name, email address, country code, authentication data, order selections, payment status, support messages, and service-delivery records. Payment card or wallet details are handled by our payment provider, not stored by Raptor VPS.
How we use information
We use information to create and secure your account, process orders, deliver VPS credentials, provide support, prevent fraud and abuse, meet legal obligations, and improve service reliability.
Sharing
We share information only with providers needed to operate the service, such as cloud infrastructure, payment processing, authentication, and email delivery providers, or where required by law.
Retention and security
We retain information for as long as needed to operate the service, meet legal obligations, resolve disputes, and enforce agreements. We use access controls and encryption measures appropriate to the information we process, but no internet service can guarantee absolute security.
Your choices
You may request help accessing or correcting your account information by contacting support@raptorvps.com. Some records may need to be retained for legal, security, accounting, or fraud-prevention purposes.